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Amazon Flex

Amazon Flex

flex.amazon.com
What is your customer experience with Amazon Flex?

Amazon Flex Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Amazon Flex has a 3.1 star rating from 142 reviews, 47% would likely recommend, and consumers are mostly neutral; review distribution shows about 44% unfavorable and 52% positive.

Key Takeaways for Future Customers

  • Consider Amazon Flex reviews for flexibility and part-time delivery work opportunities.
  • Prepare for self-managed scheduling and variable pay; price level seen as medium.
  • Expect app and account setup steps that may require persistent follow-up with support.

Negative Feedback / Risk Areas

  • Frequent customer complaints about account deactivation and long delays in resolving account issues.
  • Poor driver support and scarce access to a live help line, leading to unresolved login problems.
  • Occasional billing surprises reported and frustration with troubleshooting and verification processes.

Positive Feedback

Users value flexibility, earning potential, working independently, diversity of delivery services, and helpful individual agents in some cases.

View full overview ›

Media from reviews

Amazon Flex - Motiva ala superaciones de casa compañeros en los lugares asignados
Amazon Flex - Adjust my emailAmazon Flex - Problemas con una recogidaAmazon Flex - Problemas con una recogida - Image 2Amazon Flex - Problemas con una recogida - Image 3Amazon Flex - I can login with my emailAmazon Flex - Necesito q me desbloqueen mi cuenta para trabajar
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Show reviews that mention
account email phone number service driver background issue app phone number
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Kamiya Zrm
map-marker Kansas City, Missouri

No responde

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no ablan español solo cuelgan la llamaday le cierran la cuenta sin explicación alguna no me dieron paquetes para entregar

User's recommendation: presente por ustedes mismos

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Freddy L Cbu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Riverside, California

Motiva ala superaciones de casa compañeros en los lugares asignados

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Amazon Flex - Motiva ala superaciones de casa compañeros en los lugares asignados

Tener agilidad y puntualidad en cada reparto, ya que es un proceso que se debe cumplir con exactitud.

Pros:
  • La oportunidades que nos brindan a cada empleado
Cons:
  • Las ubicaciones nos casi son exactas en algunos puntos

Preferred solution: Deliver product or service ordered

User's recommendation: Es una empresa de oportunidad muy importantes para los empleos

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Enel P

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Adjust my email

Amazon Flex - Adjust my email

I need someone to help me added my email I did try I can put it in my email is [EMAIL_ADDRESS]

Loss:
$1
Pros:
  • Delivered

Preferred solution: Deliver product or service ordered

View full review
Brian C Wep

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Montgomery, New York

My account disabled

I was doing the final questionnaire because I was on the waitlist for like a year and a half. I wrote to them a few times.

Why is it taking so long? So finally, they took me off. At the moment, I was busy doing some stuff, so I had to go back to the questionnaire, and when I did, it wasn't accepting my passcode. I tried a few times, and I put down for a reset of my password, and from there, my email and stuff disabled me.

I called several times, and they said it was because I had another account name associated with my account. They said, 'Oh, somebody will get back to you in a few days, 24 to 48 hours.' A week and a half went by, and nothing. They called back, and it was the same thing. They said they would get back to you in 24 to 48 hours.

I called back after 34 days. The guy was working on it. I told him this is crazy. I got disconnected, and they told me to call back because it was my background check.

How can it be my background check when I went through the steps, and I was at the final step? So I said, 'You mean to tell me that you're not gonna run the final step of my background check?' Crazy.

They called back again and said there was another name associated with my account. It's crazy, and then just please help.

Preferred solution: Work for flex

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Brian C Wep

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Montgomery, New York

They hang up on me and I been waiting for them to email me over a week now

Updated by user Jun 24, 2026

They pretty good

Original review Jun 22, 2026

They hung up on me, and I have been waiting for them to email me since last week to fix my account. I have been waiting for over a year and a half.

User's recommendation: Amazo

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Matisha N
map-marker Jonesboro, Arkansas

Still can’t log into account

This is my second time calling an agent within two weeks apart, and I got the help that I was looking for that I couldn't get anywhere else. My issue is completely resolved, and I'm very thankful and grateful to the agent that helped me! Highly appreciated.

Pros:
  • Own time & schedule
  • Working alone
  • Flexible
Cons:
  • Animals
  • Pay not much
  • Bugs

Preferred solution: Help to get back into my account

User's recommendation: Call this number instead of emailing . Faster & better service

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Tonimarie Xbo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Boston, Massachusetts

My account is blocked I just need my account

Please you can help me recuperate my account please I dont have more account for working I like working in ***

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Sandra B Yjk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

You’re not allowed to change where you live

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Updated by user May 18, 2026

I would never work for this company if I were you. Even my fiancé tried to work for a facility that acted like they hired him, but then they randomly ghosted him and then they kept apologizing and saying he’s hired, but then kept completely ghosting him and shutting the door in his face repeatedly for no reason it is the worst company in the USA to work for.

Original review May 03, 2026
I'm trying to work for this company for three years with zero help from support. When I log onto the app, it has me listed as living in [GEOGRAPHIC_DATA], [GEOGRAPHIC_DATA], when I live in [GEOGRAPHIC_DATA].

I've never worked at all yet, and this was a mistake. Support tells me that I have to move to [GEOGRAPHIC_DATA] if I want to work. This is inhumane and disgusting from Amazon. Why is there no way possible to change the area where I live in order to work?

People move all the time. Why are they being punished for moving? And why are they being punished for accidentally hitting a button? I keep being told there's no way possible to actually choose where I live to work unless I move out of state and go wherever it says and work there.

If this is true, I want to sue.

This just sounds like a deliberate attack on people. Amazon is a really bad model to work for to begin with because they are a multimillion-dollar industry, but their whole work setup in any field of Amazon is really lacking.

User's recommendation: I tried to work for Amazon for years if you do end up working for them in any area, be cautious

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1 comment
Guest

You need to create a new account with a new email. It’s not rocket science. Although complaining here probably disqualified you.

Scott K Xxg
map-marker Mason, Ohio

Missed block

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Could not log into the app because it was showing me on a delivery. The associate at check-in could not help me. I spent over an hour on the phone trying to get a hold of driver support.

Loss:
$73
Pros:
  • Good job
Cons:
  • Getting ahold of support

Preferred solution: Missing block removal.

View full review
Jonathan M Zqf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bloomfield, Connecticut

Deactivated needed activation

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I needed my Amazon flex back and she did an amazing job. Great work..

keep it up!

Great service. We need more people like you that actually care and help all the way through thanks a lot once again

Preferred solution: My account back

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Sandeep S Yqr
map-marker Philadelphia, Pennsylvania

Account deactivated

very very bad coustmer service nobody answer thr call they hold up my call 5mint then disconnect very bad service

Preferred solution: talk to coustmer

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Lenon Fxv
map-marker Aurora, Illinois

My account is deactivated

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I called customer service 3 times they act like they can't hear me and hang up on me! did not get help I needed.

User's recommendation: need better service

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Katrina S Lzc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can't get in the the app it's locked

Please call back I've Been trying to get this problem solved for a year now and ever time I call they say they will call me and no one ever does

Cons:
  • Not responding

Preferred solution: On the app Amazon flex to work

View full review
Bryor Pwp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Verification de cuentanunca me atendieron la llamada

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Tenia una cuenta Esperanto [PERSON_NAME] ubiera oportunidad para entregar pawuetes pero hace tiempo no entrance pues siempre salis wue no habia nada . Pero ahora me sale wue me deactivate la cuenta .

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Rosendo R Nzr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Francisco, California

Want to be a amazon flex driver

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I tried to log in and may be did the wrong email and always said invalid account and when I tried to re due a new account and I put my ss# it said that I have an account already and I need help to set up my account and be an Amazon Flex driver please

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Mave B Crk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rutherford, New Jersey

Having trouble signing up for flex

No puedo iniciar sesión con mi correo electrónico y ya he cambiado la contraseña. Sé que estoy en lista de espera, pero me gustaría tener un seguimiento del mismo.

Preferred solution: Abrir mi cuenta Amzon flex y ver el estatus de mi solicitud

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